Privacy Policy
Applies to visitors of taxnow.co.id and clients of Taxnow services. Last updated: September 2026.
1. Who We Are
Taxnow (“Taxnow”, “we”, “us”) provides tax consulting and accounting services. Our office is at Gedung Artha Graha, 26th Floor (SCBD), Jl. Jend. Sudirman No. 52-53, South Jakarta, Indonesia. For privacy inquiries: support@taxnow.co.id or 021 527 7639.
2. Data We Collect
Depending on the services you use, we may process:
- Identity and contact data: name, email, phone/WhatsApp number, address, tax ID (NPWP) when required for the service.
- Tax and financial service data: transaction records, financial statements, taxpayer information, and other materials you provide for filing or consultation.
- Website technical data: IP address, device/browser type, pages visited, and server logs — via cookies or similar technologies where needed for security and basic analytics.
We do not sell your personal data to third parties.
3. How We Use Data
We use data to:
- Deliver and manage tax consulting, reporting, and advisory services you request.
- Communicate about services, schedules, invoices, and support requests.
- Comply with applicable legal and regulatory obligations (including tax law).
- Improve site security and prevent misuse.
4. Legal Basis for Processing
We process data based on performance of a service agreement, your consent (where required), and/or applicable legal obligations in Indonesia.
5. Storage and Security
We take reasonable steps to protect data from unauthorized access, alteration, or disclosure — including internal access controls and industry-standard infrastructure. We retain data for as long as needed for service purposes and legal obligations, unless you request deletion where the law allows.
6. Sharing with Third Parties
We may share limited data with:
- Infrastructure providers (hosting, email, operational tools) bound by confidentiality obligations.
- Government authorities or regulators only when required by law or formal process.
We do not share client data with third parties for their marketing without your explicit consent.
7. Cookies
This site may use essential cookies (site functionality) and, if enabled, analytics cookies to understand how the site is used. You can manage cookie preferences in your browser; disabling certain cookies may affect your experience.
8. Your Rights
Under applicable data protection rules, you may request:
- Access to or a copy of personal data we hold about you.
- Correction of inaccurate data.
- Deletion or restriction of processing, where this does not conflict with legal obligations or your service contract.
Send requests to support@taxnow.co.id. We will respond within a reasonable timeframe.
9. Links to Other Sites
Our site may link to third-party websites (for example, Indonesia’s tax authority or partners). This Privacy Policy does not apply to those sites; please read their policies separately.
10. Changes to This Policy
We may update this policy. The latest version will be posted on this page with an updated date. Continued use of the site or services after changes means you accept the updated policy, unless applicable law requires otherwise.
11. Privacy Contact
Email: support@taxnow.co.id Phone: 021 527 7639 WhatsApp: 0811-362-369 Address: Gedung Artha Graha, 26th Floor (SCBD), Jl. Jend. Sudirman No. 52-53, South Jakarta 12190, Indonesia